Service Pledge

A great service, every time from everyone

• Our services will be tailored to meet your specific requirements and preferences.
• Our fees will be clear and transparent and we will provide you with the best estimate at the outset – so no surprises.
• We will provide you with an overview and timescales at the outset and update you regularly as your matter progresses.
• We will be proactive.
• We will assign to you the correct level of legal expert who will be supported by their team.
• Our legal advice will be clear and concise – so no use of legal jargon.
• Direct telephone numbers where available so you get to speak to your legal expert direct.
• If your assigned legal expert is not available, we commit to ringing you back by close of business the next working day.
• We accommodate home, hospital or business visits.
• Any concerns or complaints will be taken seriously.