We’re delighted to share that, for the first time since partnering with Feefo, Bromleys has been awarded the Feefo Gold Trusted Service Award 2026, recognising our team’s continued commitment to delivering an exceptional standard of client service.
The Gold Trusted Service Award is awarded only to organisations that meet Feefo’s strict criteria for both service quality and review volume. It is based entirely on verified client feedback, making it a genuine reflection of how a firm is experienced by the people it acts for.
Feefo established the Trusted Service Awards to highlight businesses that place openness and transparency at the heart of their client relationships. All reviews are collected from customers who have used a firm’s services, giving prospective clients confidence that the feedback they read is independent and authentic.
For Bromleys, this award reflects the commitment of our teams to providing clear advice, professional support and a consistent client experience, particularly at times when individuals and businesses may be navigating complex or sensitive legal issues.
As consumer expectations continue to evolve, trust and certainty have become increasingly important. Clients want reassurance that they will be listened to, supported and kept informed throughout their matter.
Independent recognition such as the Feefo Gold Trusted Service Award demonstrates that Bromleys continues to meet those expectations.
To qualify for the Gold Award, businesses must receive at least 50 verified reviews between 1 January 2025 and 31 December 2025, with a Feefo service rating of between 4.5 and 5.
Paul Westwell, Managing Partner at Bromleys, said:
“Bromleys is proud to have received the Feefo Gold Trusted Service Award, reflecting the outstanding feedback provided by our clients.
“This recognition highlights the consistent professionalism, dedication, and high standards demonstrated by our legal teams.
“We remain committed to delivering exceptional service and are grateful to our clients for their trust and continued support.”
Tony Wheble, CEO at Feefo, added:
“The Trusted Service Awards recognise businesses that put their customers’ voices at the centre of what they do.
“By receiving this award, Bromleys has shown that it listens to client feedback and uses those insights to deliver a high standard of service.
“In a competitive marketplace, this achievement clearly distinguishes Bromleys as a firm committed to transparency and client care.”
We would like to thank every client who has taken the time to leave a review. Your feedback plays a vital role in helping us maintain high standards and continue improving the service we provide.